FAQ

Measurements and fit notes are listed in the Details section on every product page. Measure where you plan to wear the piece, then compare it with the listed dimensions before ordering.

Many styles feature adjustable closures or chains. Fit varies by design, so please check the individual product page for its adjustment range.

Materials and finishes vary by style. Each product page lists its specific materials, dimensions and care notes. Need a detail before ordering? Email support@yoslay.com.

Keep your pieces away from water, fragrance, lotion and sweat. Store them in a cool, dry place when not in use. For material-specific care, always check the product details.

We ship to the countries and regions available at checkout. Availability may change because of carrier service or local restrictions. If your destination cannot be selected or no shipping rate appears, we are currently unable to ship there.

Shipping rates and free-shipping thresholds vary by destination and order value. The applicable fee, free-shipping eligibility and local-currency amount are displayed at checkout before payment. Expedited shipping is shown at checkout when available.

Orders are usually processed within 2–3 business days. Processing may take longer during holidays, product launches, sales or other high-volume periods. Shipping estimates vary by destination and appear at checkout; most orders are expected to arrive approximately 5–28 days after processing. Estimates are not guaranteed and can be affected by customs, carriers, weekends, holidays, weather, incorrect addresses and other circumstances outside our control.

After your order ships, we will email the tracking information. Track it through the carrier or at 17TRACK. Please allow 1–2 business days for updates to appear.

If tracking has not updated for an unusual period, the estimated delivery window has passed, or the carrier marks the package delivered but you cannot find it, email support@yoslay.com with your order number. We will investigate and arrange a replacement or refund when appropriate under our Refund Policy.

You may request a return within 14 days after receiving your item. For a voluntary return, the item must be unworn, unused, unaltered, with tags attached and in its original packaging where reasonably possible. A receipt or other proof of purchase is required. Mandatory consumer rights remain unaffected.

Sign in to your customer account at account.yoslay.com to submit an eligible return request. Do not send merchandise to any address until you receive return authorization and instructions. For voluntary returns, the customer provides return shipping; YOSLAY does not charge a restocking fee.

Inspect your order when it arrives. If an item is defective, damaged or incorrect, email support@yoslay.com promptly with your order number, a description and reasonable supporting photos so we can evaluate the issue and make it right.

We do not process direct exchanges. Please return the original item following our return process, then place a new order for the style or size you want.

Discounted or sale items are not automatically final sale and may be returned when they meet the eligibility requirements in our Refund Policy. Gift cards cannot be returned. Certain personalized, hygiene-sensitive, hazardous or otherwise non-returnable items may also be excluded as permitted by applicable law.

After we receive and inspect the return, we will notify you whether the refund is approved. Approved refunds are sent automatically to the original payment method within 10 business days. Your bank or card issuer may need additional processing time. If more than 15 business days have passed since approval, email support@yoslay.com.

Available secure payment methods are displayed at checkout.

Sign in at account.yoslay.com and submit a cancellation request as soon as possible. Eligibility depends on the order status, destination and rules displayed for the order. Once an order has been fulfilled or shipped, it cannot be cancelled; you may need to request a return after delivery.