Shipping Policy

Last updated: August 31, 2026

This Shipping Policy explains where YOSLAY ships, how shipping charges are calculated, estimated processing and delivery times, tracking, customs charges, and what to do if a shipment is delayed, damaged, or missing.

1. Where We Ship

We ship to the countries and regions available for selection at checkout.

Shipping availability may change depending on carrier service, local restrictions, product restrictions, or other operational considerations. If your destination cannot be selected or no shipping rate appears at checkout, we are currently unable to ship the order to that destination.

Orders may be processed or dispatched through different fulfillment partners or facilities depending on product availability and destination. The location from which an order is dispatched does not affect the customer’s rights under applicable law.

2. Order Processing

Orders are usually processed within 2–3 business days after payment is successfully received.

Business days do not include weekends or public holidays. Processing may take longer during holidays, product launches, promotional events, sales, inventory checks, or other high-volume periods.

Processing time is separate from shipping time. An order is considered shipped when it has been transferred for delivery and its shipment has been confirmed.

If we are unable to dispatch an order within the stated or otherwise agreed processing period, we will notify the customer and provide an updated estimated dispatch date. Where required by applicable law, the customer may agree to the revised date or cancel the affected order for a full refund.

3. Shipping Rates and Estimated Shipping Times

Our currently configured standard shipping rates and estimated transit times are:

The shipping fee, free-shipping eligibility, estimated delivery time, and applicable currency displayed at checkout govern the order.

Amounts shown in a local currency may be converted from our base shipping rates and may vary because of currency conversion or rounding. Promotional free-shipping offers may also be made available from time to time. The final shipping charge will always be shown before payment.

Expedited shipping options will be displayed at checkout when available. Expedited shipping is not available for every destination or product.

4. Estimated Delivery Time

Total estimated delivery time = processing time + shipping time.

Shipping times begin after the order has been dispatched. Most orders are expected to arrive within approximately 5–28 business days after dispatch, depending on the destination and selected shipping service.

All delivery dates and transit times are estimates unless we expressly agree to a guaranteed delivery date in writing. Delivery may be affected by circumstances outside our reasonable control, including:

• Customs inspections or clearance delays;
• Carrier disruptions or capacity limitations;
• Weekends and public holidays;
• Severe weather or natural disasters;
• Transportation interruptions;
• Incorrect or incomplete delivery information;
• Local delivery restrictions;
• Security inspections;
• Strikes or government actions; or
• Other unforeseen circumstances.

Nothing in this section limits any mandatory delivery rights available under applicable consumer law.

5. Shipping Delays

Tracking updates may occasionally pause while a package is moving between carrier facilities, countries, or customs authorities. A temporary lack of tracking updates does not necessarily mean that the package has been lost.

If we become aware that an order cannot be dispatched within the promised period, we will notify the customer and provide a revised estimated dispatch date.

If an order is not delivered within the agreed delivery period, customers should contact us so that we can investigate and, where appropriate, provide a reasonable additional delivery period. If delivery still cannot be completed, the customer may be entitled to cancel the affected order and receive a refund under applicable law.

6. Tracking Your Order

After your order has been shipped, we will send tracking information to the email address provided at checkout.

You can track your shipment through the applicable carrier’s website or through 17TRACK.

Please allow 1–2 business days after receiving the shipping confirmation for the carrier’s tracking information to become available. Some international shipments may not show an update until the package reaches the destination country or is processed by a local carrier.

Customers are responsible for monitoring tracking updates and responding promptly to carrier requests concerning customs clearance, delivery appointments, address verification, or collection.

7. Address Changes

Please review your shipping address carefully before placing your order.

If you need to request an address change, contact us as soon as possible at support@yoslay.com. We cannot guarantee that an address can be changed after fulfillment has started or the order has been transferred to a carrier.

If an address cannot be changed, we will explain the available options. Customers should not submit a cancellation or chargeback solely because an address-change request could not be completed after dispatch.

8. Split Shipments

An order may be divided into more than one shipment because of product availability, fulfillment location, package size, or carrier requirements.

When an order is split, the packages may arrive on different dates and may have separate tracking numbers. Customers will not be charged additional shipping fees solely because we divide an order into multiple shipments unless an additional charge was expressly disclosed and accepted before payment.

9. Customs Duties, Import Taxes, and Other Charges

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, handling fees, or other charges imposed by the destination country, customs authority, postal service, or carrier.

Unless checkout expressly states that a particular charge is included, YOSLAY does not collect or pay that charge at checkout. The recipient may be responsible for paying applicable charges before or upon delivery.

Customs policies and charges vary by country. Customers should contact their local customs authority for information before ordering when necessary.

Customs delays are outside our direct control, but this does not limit any mandatory consumer rights that apply to the order.

10. Missing or Lost Packages

You do not need to wait 60 days before contacting us.

If your order has not arrived by the end of the estimated delivery period, or if tracking shows no meaningful update for an unusual period, please contact us at support@yoslay.com and provide:

• Your order number;
• The email address used at checkout;
• The tracking number; and
• Any relevant tracking or carrier information.

We will review the shipment and may open an investigation with the carrier. Carrier investigations can require additional time, and we may ask the customer to provide information reasonably necessary to complete the investigation.

If the package is confirmed lost, cannot be delivered within an appropriate additional period, or another remedy is required by applicable law, we will arrange a replacement or refund as appropriate under our Return and Refund Policy.

11. Damaged Packages or Missing Items

Please inspect your package as soon as possible after delivery.

If an item arrives damaged, defective, incorrect, or missing from the package, contact support@yoslay.com promptly. Please include your order number and clear photographs of:

• The item;
• The shipping package;
• The shipping label; and
• Any visible damage.

Please retain the item and its original packaging until we have reviewed the claim or provided further instructions.

For available remedies and return procedures, see our Return and Refund Policy.

12. Failed, Refused, or Unclaimed Deliveries

Customers must provide a complete and accurate delivery address and respond to reasonable delivery or customs requests.

If a package is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, or failure to complete required customs procedures, please contact us. We will review the circumstances and explain whether reshipment or a refund is available.

Any deduction for actual return shipping, customs charges, or other unavoidable costs will be made only where permitted by applicable law and disclosed to the customer. This provision does not apply where the failed delivery was caused by YOSLAY, the carrier acting on our behalf, or another circumstance for which we are legally responsible.

13. Returns and Cancellations

Shipping issues do not automatically create a return request. Eligible return and cancellation requests can be submitted through your YOSLAY customer account.

Return eligibility, return shipping charges, cancellations, and refunds are governed by our Return and Refund Policy and the rules displayed for the applicable order.

Please do not send merchandise to any address without first receiving return authorization and return instructions.

14. Contact Us

For questions about shipping, tracking, delivery, customs, or a missing package, contact:

Email: support@yoslay.com
Customer account: https://account.yoslay.com/
Website: https://www.yoslay.com

Please include your order number and the email address used at checkout when contacting us about an order.