Contact Us

Need help? We’re here to assist you.

Customer Support

Email: support@yoslay.com
Telephone: +1 213-986-7480

Our telephone number is a voicemail service. For the fastest response and a written record of your communication, please contact us by email.

We typically respond within 24 hours. Response times may be longer during weekends, public holidays, promotional events, and other high-volume periods.

If your inquiry concerns an order, please include:

• Your order number;
• The email address used at checkout; and
• A brief description of the issue.

Returns and Cancellations

To submit an eligible return or cancellation request, sign in to your YOSLAY customer account.

Eligibility, applicable deadlines, return shipping charges, and refund procedures are governed by our Return and Refund Policy.

If you cannot access your customer account, contact us at support@yoslay.com and include your order number and the email address used at checkout.

Please do not send merchandise to any address without first receiving return authorization and return instructions from YOSLAY. Unauthorized returns may not be accepted.

Shipping Questions

For information about processing times, shipping rates, tracking, customs charges, and missing packages, please review our Shipping Policy.

Business and Legal Information

For information about the business operating YOSLAY and where legal correspondence may be sent, please review our Legal Notice.