Return and Refund Policy

Last updated: August 31, 2026

Return Policy

We have a 14-day return policy. You have 14 days after receiving an item to request a return.

If the final day of an applicable return period falls on a weekend or public holiday, the deadline may be extended to the next business day where required by applicable law or indicated by the return rules displayed for your order.

For an order containing multiple items delivered separately, the applicable statutory withdrawal period may begin when the final item is received, where required by law.

To submit an eligible return or cancellation request online, sign in to your customer account.

You may also contact support@yoslay.com for assistance.

Return Eligibility

To be eligible for a voluntary return, the item must be in the same condition in which you received it:

• Unworn
• Unused
• Unaltered
• With its tags attached
• In its original packaging where reasonably possible
• Complete with all included parts and accessories

You must also provide your receipt or other proof of purchase.

Items showing signs of wear, use, odor, scratches, damage, alteration, missing parts, or handling beyond what is reasonably necessary to inspect the item may be refused or may receive a reduced refund, subject to applicable consumer law.

Starting a Return

To request a return, use your customer account or contact support@yoslay.com.

Please include:

• Your order number
• The item or items you wish to return
• The reason for the return, if you wish to provide one
• Clear photographs if the item is defective, damaged, or incorrect

A reason is not required when exercising a statutory right of withdrawal.

If your return is accepted, we will provide return authorization and instructions.

Approved returns must be sent to:

YOSLAY Returns
16040 Valley Blvd.
Fontana, CA 92335
United States

Do not send merchandise before receiving return authorization and instructions from us.

Items sent without prior authorization or sent to a different address may not be accepted unless we provided that address or applicable law requires otherwise.

After your return is authorized, please send the item within 14 days.

We strongly recommend using a trackable shipping service and retaining your shipping receipt and tracking information until the return and refund have been completed.

Return Shipping Costs

For voluntary returns caused by a change of mind, ordering the wrong item or size, or another reason not caused by a product defect or our error, the customer is responsible for the return shipping costs.

We do not automatically provide prepaid return labels.

If an item is defective, damaged upon arrival, or different from what was ordered, contact us before returning it. We will review the issue and provide an appropriate resolution.

Where required by applicable law, we will cover reasonable return shipping costs if a defective, damaged, incorrect, or non-conforming item must be returned.

Original shipping charges are not refundable for voluntary returns, except where required by applicable law.

If an order qualified for free shipping, the customer remains responsible only for the cost of sending an eligible voluntary return to us.

For more information about shipping charges and delivery, review our Shipping Policy.

Restocking Fees

We do not charge a restocking fee.

This does not prevent us from making a lawful deduction for diminished value caused by handling beyond what was reasonably necessary to inspect an item.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery and contact us promptly if an item is defective, damaged, or incorrect.

Contact support@yoslay.com and include:

• Your order number
• A description of the issue
• Clear photographs of the item
• Clear photographs of the packaging where relevant
• Any other information reasonably needed to review the issue

Do not discard the item or its packaging until we have completed our review.

Depending on the circumstances and applicable law, we may offer:

• Repair
• Replacement
• Price reduction
• Refund
• Another appropriate resolution

Nothing in this section limits any mandatory legal guarantee or remedy available under applicable consumer law.

Exceptions and Non-Returnable Items

The following items may not be eligible for voluntary return unless they are defective, incorrect, or applicable law requires otherwise:

• Custom-made or personalized products
• Gift cards
• Sealed goods that are not suitable for return for health or hygiene reasons after the seal has been opened, where permitted by law
• Pierced jewelry or similar hygiene-sensitive products, but only where the product was supplied in sealed packaging and the hygiene seal has been opened, where permitted by law

Discounted or sale-priced items are not automatically final sale. They may be returned if they otherwise qualify under this policy.

Contact support@yoslay.com if you are unsure whether a particular item is eligible for return.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different item is to return the original item and place a separate order after the return has been accepted.

A replacement provided as a remedy for a defective, damaged, incorrect, or non-conforming item is not treated as a voluntary exchange.

Order Cancellations

Submit an eligible cancellation request through your customer account.

The applicable cancellation deadline is displayed for the order.

You may also contact support@yoslay.com as soon as possible if you need assistance.

Submitting a cancellation request does not guarantee that an order can be canceled.

If an item has already entered fulfillment or has been transferred to a shipping provider, cancellation may no longer be possible, even if tracking information has not yet been issued or updated.

If cancellation is no longer possible, you may request a return after delivery if the item qualifies under this policy.

Nothing in this section limits an applicable statutory withdrawal or cancellation right.

European Union, EEA, and United Kingdom Withdrawal Rights

If an order is delivered to a consumer in the European Union, European Economic Area, or United Kingdom, the consumer generally has the right to withdraw from an eligible online purchase within 14 days after receiving the goods, without giving a reason, where applicable law provides this right.

A consumer may also communicate a decision to withdraw before delivery.

For an order containing multiple items delivered separately, the statutory withdrawal period generally begins when the final item is received, where required by applicable law.

To exercise this right, notify us before the withdrawal period expires through:

• Your customer account
• Email to support@yoslay.com
• The model withdrawal form provided below

You do not have to use the model withdrawal form, and you do not have to provide a reason.

After notifying us of your decision to withdraw, the goods must generally be returned within 14 days.

Customers may inspect the goods only as they would reasonably be able to inspect them in a physical store.

We may deduct an amount reflecting diminished value caused by handling beyond what was necessary to establish the nature, characteristics, and functioning of the goods.

Unless the goods are defective, incorrect, or we have agreed otherwise, the customer is responsible for the direct cost of returning the goods, provided this responsibility was communicated before purchase.

For an eligible statutory withdrawal, we will refund:

• The purchase price of the returned goods
• The cost of the least expensive standard delivery method offered for the order

Additional delivery costs resulting from choosing express shipping or another delivery method more expensive than the least expensive standard option are not refundable, except where required by law.

We will issue the required refund no later than 14 days after being informed of the withdrawal.

For returned goods, we may withhold the refund until we receive the goods or receive evidence that they were sent back, whichever occurs first.

The refund will be issued using the original payment method unless the customer expressly agrees to another method that does not result in additional fees.

Statutory exceptions to the right of withdrawal may apply to certain goods, including genuinely personalized products and qualifying sealed hygiene-sensitive goods after the seal has been opened.

Nothing in this section limits any mandatory consumer rights or national-law protections available to the customer.

Model Withdrawal Form

Complete and send this form only if you wish to use it to exercise an applicable statutory right of withdrawal.

To:

YOSLAY / TCM LABS LLC
30 N Gould St Ste 38855
Sheridan, WY 82801
United States

Email: support@yoslay.com

I notify YOSLAY that I am withdrawing from my contract for the purchase of the following goods:

Product or products:

Order number:

Order date:

Delivery date:

Customer name:

Customer address:

Customer email:

Date of withdrawal notice:

Customer signature, only if this form is submitted on paper:

The Wyoming address shown in this form is the company’s registered mailing address for correspondence. Do not send returned merchandise to that address.

Returned merchandise must be sent only to the return address provided in your return authorization.

Statutory Guarantee Rights

The voluntary return period and statutory withdrawal period are separate from mandatory legal guarantees and remedies for defective or non-conforming goods.

Depending on applicable law, these remedies may include:

• Repair
• Replacement
• Price reduction
• Rejection of the goods
• Full or partial refund

European Union consumers generally have a minimum two-year legal guarantee for goods that are defective or do not conform to the contract, subject to applicable national law.

Other countries or regions may provide different or additional legal guarantees.

Nothing in this policy limits those mandatory rights.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

For voluntary returns outside an applicable statutory withdrawal process, approved refunds will be issued to the original payment method within 10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to process and post the refund.

For eligible European Union, EEA, or United Kingdom withdrawals, refunds will be handled within the period required by applicable law, including the timelines described above.

Customs duties, import taxes, brokerage fees, and similar charges paid directly to a government authority, customs agency, or carrier are generally not refunded by YOSLAY.

You may need to contact the relevant authority or carrier to request reimbursement.

This does not apply where YOSLAY is legally required to provide the refund.

If more than 15 business days have passed since we confirmed that a refund was issued, contact support@yoslay.com.

Contact Us

For return, cancellation, exchange, or refund questions, contact:

Email: support@yoslay.com

Customer account: https://account.yoslay.com/

Shipping information: Shipping Policy

Please do not send merchandise to any address without first receiving return authorization and instructions from us.